Client Concierge NEW

Southlake, Texas
The Aesthetic Syndicate
Company Intro
At The Aesthetic Syndicate, we partner with some of the most impressive medical aesthetics practices and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible.

At The Aesthetic Syndicate we value Going for GOLD, Opting into Magic, Looking for Solutions, and being Devoted to People. We are committed to providing quality clinical care which we know starts with hiring, developing, and recognizing the best employees.

Position Overview
Practice: Vitalyc
Location: Southlake,TX

As our new Client Concierge, you will be responsible for creating GOLD-level experiences for all patients by providing exceptional customer service, assisting with scheduling, answering inquiries, and ensuring the smooth operation of the front office. You will be the face of the practice, greeting patients, processing payments, and maintaining an organized and welcoming environment. This position reports to the Practice Manager.

Responsibilities

• Be the “face” of our practice: Greet patients with a warm smile and a friendly attitude to set the tone for their experience.
• Be a scheduling superstar: Manage and adjust patient appointments with efficiency and care, ensuring seamless service.
• Be the voice of our practice: Answer incoming calls, assist with patient inquiries, and direct them to the right team members.
• Be the financial guru: Process payments accurately and help patients understand their billing with confidence.
• Keep things fresh and fabulous: Maintain a clean and organized lobby, break room, and product areas to ensure a professional environment.
• Be a team player: Assist in flipping and cleaning rooms between patient visits as needed.
• Support like a pro: Help the Practice Manager with administrative duties and keep things running smoothly.
• Make every patient’s day GOLD: Provide outstanding customer service, ensuring each guest feels valued and cared for.
• Be a rule follower (in the best way): Adhere to all company policies and procedures to maintain high standards of care.
• Other Duties: Please note, this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time without notice.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, hospitality, or a medical front office preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented and organized.
• Proficiency in scheduling software and office systems is a plus; Zenoti experience would be a bonus!
• Excellent verbal and written communication skills
• Dedication to high quality patient care
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.

Benefits & Perks

Your health, happiness and future matters. At The Aesthetic Syndicate, we offer medical, dental and vision insurance, employee service and retail discounts, paid holidays, 401(k) with company match, sick time, paid time off, opportunity for growth, and much more!

Physical Demands

This position may require the ability to lift and carry up to 30 pounds, sit for extended periods, and engage in frequent standing or walking. Candidates should have good visual and auditory acuity, manual dexterity, and clear communication skills.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Employment is contingent upon the successful completion of a background check. Pre-employment drug screening is required for employees in safety-sensitive positions and/or as mandated by local or state regulations. In states where any part of this statement does not comply with state law, the applicable state law will take precedence, while all other statements will remain in effect.

Compensation details: 18-22

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