Account Representative – State Farm Agent Team Member NEW

Las Vegas, Nevada
Bill Davis – State Farm Agent
Job DescriptionJob Description MUST HAVE P/C LICENSE TO APPLY

Customer Service Position(Multi-Office Insurance Agency – Las Vegas Area)
Who We Are

• We are a disciplined, growth-oriented insurance agency operating two locations.
• We value structure, professionalism, accountability, and long-term team members.
• This is not a sales role.
• This is a stability role.

If you thrive in organized environments and enjoy helping customers while following clear processes, this may be a strong fit.
If you prefer loose structure, constant change, or commission-based income, this will not be a fit.
Position SummaryThe Customer Service position is responsible for:

• Managing inbound customer calls
• Processing policy service requests
• Scheduling coverage reviews
• Protecting Sales and Account Managers from interruption
• Maintaining accurate documentation
• Escalating complex issues appropriately

This role is the operational backbone of the office.
What This Position Is NOT

• Not a commission-driven sales position
• Not a remote position
• Not a stepping stone to immediate promotion
• Not flexible start-time
• This role requires daily in-office presence and reliability.

Work Schedule

• Monday-Friday
• 8:45 AM – 5:15 PM start commitment
• In-office position (no remote)

Punctuality and attendance are critical to this position.
Compensation

• Base salary: $38,000 – $42,000 (based on experience and stability history)
• Quarterly performance bonus based on:
  • Attendance
  • Documentation accuracy
  • Escalation discipline
  • Professional conduct
• Paid time off
• 401(k) match after one year
• Group health, vision and dental insurance available

Ideal Candidate ProfileWe are looking for someone who:

• Values routine and structure
• Is calm under pressure
• Communicates professionally
• Documents thoroughly
• Follows process consistently
• Shows up early and prepared
• Is seeking long-term employment (30-45+ hours per week commitment mindset)

Active Nevada Property & Casualty License Required (or ability to obtain within 30 days if currently licensed in another state).
Prior insurance or office experience preferred but not required.
Character and reliability matter more than experience.
What Success Looks Like (First 90 Days)

• Confidently handling inbound calls
• Escalating only when appropriate
• Protecting review blocks for Account Managers
• Maintaining clean documentation
• Demonstrating steady professionalism
• Consistent punctuality

If this sounds like something you’d enjoy – please apply now to start the conversation!