Contact Center Specialist I NEW

Lake Spring, Missouri
CoxHealth

Description

:Job Summary
• The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other duties as assigned. This role is the first point of contact for many consumers and serves a critical role in establishing a positive first impression.
Job Requirements
• Education

Required: High school diploma or Equivalent
• Experience

Required: 1 year customer service experience
Preferred: 2+ year customer service experience or Call Center experience
• Skills

Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
Problem solving skills to analyze and respond to consumer inquires
Ability to work independently and as a member of a team
Possess excellent time management skills
Professional written and verbal communication skills
Proficient in Microsoft Office Programs
Ability to multi-task
• Licensure/Certification/Registration

N/AEducation: Required: High school diploma or Equivalent Experience: Required: 1 year customer service experience Preferred: 2+ year customer service experience or Call Center experience Skills: Outstanding written verbal communication skills Proficient in Microsoft Office Programs Ability to multi-task Licensure/Certification/Registration: N/A