Manager Senior, Business Intelligence Analytics NEW

Charlotte, North Carolina
USAA
Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be located in our Charlotte, NC office. Relocation assistance is not available for this position.

We are seeking a proactive and innovative AML/Fraud Reporting Team Manager to lead our reporting efforts in the fight against financial crime. In this role, you will oversee the development and delivery of critical second line AML, Fraud, and other operational reports, ensuring EMG and Operations stakeholders have the information they need to effectively manage risk. The ideal candidate possesses a strong technical background, a deep understanding of AML and Fraud business processes, and outstanding leadership skills. You will manage a team of report developers, collaborate with IT, and be adept at adapting to unforeseen circumstances with creative solutions to ensure accurate and timely reporting.

Manages teams on using data from internal and external sources to provide insight to analyst and decision-makers. Manages a team responsible for collaborating with stakeholders and other data and analytical leaders to define data and analytic needs for business functions. Prototypes solutions for displaying information based on business needs. Provides consultation to users and lead cross-functional teams to address business issues.

What you’ll do:

• Collaborates with other data analyst and IT leaders across the Enterprise to implement an information strategy.
• Understands and supports the execution of the business intelligence strategic plan and partners with the business on determining compliant support solutions.
• Consults and advises business partners on decision support solutions.
• Ensures teams maintain understanding of business processes and high end-user satisfaction through meaningful partnerships.
• Encourages innovation, provides direction on work prioritization, manages capacity, assists with problem resolution.
• Responsible for direct report performance management, talent development, and career progression planning.
• Accountable for teamwork product volume, quality, and business value delivery.
• Serves as a liaison between the business and IT teams to build USAA core information delivery capabilities.
• Maintains industry expertise; advises and applies best practices in business intelligence solutions and platforms, usability testing, experience design and storytelling.
• Partners with line of business and Enterprise teams to ensure adherence to information governance and management standards.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related work experience in statistics, mathematics or quantitative analytics (10 years of experience in lieu of degree).
• 6 years of experience in data and analytics, technical or business-relevant function OR if advanced degree in a STEM discipline, 4 or more years’ experience in data and analytics, technical, or business-relevant function.
• 2 years of direct team lead, supervisory or management experience.
• Experience in authoring and gathering requirements for moderately complex business intelligence solutions.
• Demonstrated facilitation, collaboration and consensus building skills, with experience in presenting to cross-functional teams.
• Demonstrated experience applying business intelligence practices, methods, and problem-solving strategies.
• Experience leading and coaching others in understanding and translating needs into requirements.
• Knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.
• Advanced experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related).
• Demonstrated the ability to embed intuitive story telling within the business intelligence solutions and platforms including concise presentation of complex technical details.

What sets you apart:

• Familiar with USAA AML processes, procedures, and reporting standards.
• Knowledge of USAA data structure and data governance standards.
• Proven background in Anti-Money Laundering (AML) and/or Fraud Investigations. Familiarity in financial crimes concepts, including transaction monitoring, AML and Fraud investigations, and case management systems.
• Mastery of AML, Fraud, CTR, OFAC, PEP/NN, KYC, QA/QC concepts, terminology, regulatory requirements, and data table structures as foundational domains to oversee the development and delivery of critical AML, Fraud, and other related operational, management, and regulatory reporting and metrics.
• Advanced analytical skills with expertise in understanding business problems and translate to technical and reporting solutions, with strong attention to detail.
• Excellent communication and collaboration skills for working with cross-functional teams; ability to bridge the gap between technical features and business needs.
• Proven ability to lead diverse teams with varied skill sets to achieve common goals. This includes effectively assigning projects, tracking progress, and empowering team members to resolve obstacles independently. The ideal candidate also possesses strong negotiation skills and sound judgment in determining when and how to escalate issues appropriately.
• Technical Proficiency:
  • Expertise in Snowflake, including data modeling, advanced SQL development, and performance tuning.
  • Proficiency in Universe Design Tool (UDT) and/or Information Design Tool (IDT).
  • Experience developing complex WebI reports with custom calculations, filters, prompts, and sections.
  • Solid understanding of SQL, relational databases (e.g., Snowflake, Oracle, Microsoft SQL Server, etc.), data modeling principles, and cloud data architecture.
  • Experience with multiple programming languages/environments (e.g., Python, SAS, SQL, etc.).
  • Experience with reporting tools/technology (e.g., Tableau, Business Objects, SalesForce, Dremio, etc.).
  • Experience working with large datasets and optimizing report performance.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: The salary range for this position is: $114,080 – $205,340.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.